Essential Best Practices for Seamless, Integrated Service in the Contact Center
By A Mystery Man Writer
Description
This guide from ICMI details all the essential best practices for seamless, integrated service in the contact center.
![Essential Best Practices for Seamless, Integrated Service in the Contact Center](https://blog.brightpattern.com/hs-fs/hubfs/Screen%20Shot%202019-02-14%20at%202.29.20%20PM.png?width=1704&name=Screen%20Shot%202019-02-14%20at%202.29.20%20PM.png)
Why Mobile? 90% of Text Messages are Read Within 90 Seconds
![Essential Best Practices for Seamless, Integrated Service in the Contact Center](https://blog.brightpattern.com/hs-fs/hubfs/Screen%20Shot%202019-02-14%20at%202.24.17%20PM.png?width=400&name=Screen%20Shot%202019-02-14%20at%202.24.17%20PM.png)
Why Mobile? 90% of Text Messages are Read Within 90 Seconds
Best Practices in Social Media Customer Care
Why Mobile? 90% of Text Messages are Read Within 90 Seconds
![Essential Best Practices for Seamless, Integrated Service in the Contact Center](https://www.brightpattern.com/wp-content/uploads/2021/04/Blog-cover-mobile.jpg)
Why Mobile? 90% of Text Messages are Read Within 90 Seconds
Best Practices in Chat Customer Care
![Essential Best Practices for Seamless, Integrated Service in the Contact Center](https://www.brightpattern.com/wp-content/uploads/2020/03/contact-us.jpg.webp)
Why Mobile? 90% of Text Messages are Read Within 90 Seconds
![Essential Best Practices for Seamless, Integrated Service in the Contact Center](https://www.icmi.com/~/media/Images/Resources/ToolKit/2018q3-TK-BrightPattern-Channels-hero.jpeg)
Essential Best Practices for Seamless, Integrated Service in the
Best Practices in Social Media Customer Care
Call Center and Contact Center Resources
Why Mobile? 90% of Text Messages are Read Within 90 Seconds
Call Center and Contact Center Resources
![Essential Best Practices for Seamless, Integrated Service in the Contact Center](https://www.icmi.com/~/media/Images/Resources/ToolKit/2018q4_Toolkit_NICE_CXMaturity.jpeg)
Call Center and Contact Center Resources
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