Shapermint's live chat bot saves its customer service during COVID-19
By A Mystery Man Writer
Description
Shapermint’s investment in an automated chat bot allowed it to answer basic questions and automate 70% of customer chats, so it did not have to hire more staff during its sales boom.
![Shapermint's live chat bot saves its customer service during COVID-19](https://helpcrunch.com/blog/wp-content/uploads/2022/08/response-times-live-chat-support.png)
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![Shapermint's live chat bot saves its customer service during COVID-19](https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_736/https://chatbot-blog.labs.livechat.com/app/uploads/2023/05/Screenshot-2023-05-15-at-13.06.38.png)
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